12 Aug 2012

Poor Mobile Network of BSNL and MTNL


The subscribers of Bharat Sanchar Nigam Limited ( BSNL) and Mahanagar Telephone Nigam Limited (MTNL) sometimes face problems with regard to the Quality of Service (QoS). However, BSNL
and MTNL are, in general, meeting the QoS benchmarks prescribed by Telecom Regulatory Authority (TRAI) and a large number of basic as well as mobile telephone subscribers of the BSNL and the MTNL are not switching over to private players due to poor mobile network and unsatisfactory telecom service in various states. In case of Mobile, only 0.6% of total subscribers have ported out (net) of BSNL till June 2012 whereas in case of MTNL, this figure is 1.79%.
                The number of complaints received by BSNL and MTNL for poor mobile network coverage during the last three years and the current year,circle-wise is given in the Annexure.                               
                Telecom Regulatory Authority of India (TRAI) has been monitoring Quality of Service (QoS) of various telecom services through quarterly performance monitoring reports. The performance against the parameter of mobile coverage is assessed through drive tests.  An operator assisted drive test of BSNL network in select cities and of MTNL network in Delhi and Mumbai was conducted by the Independent agency engaged by TRAI to audit and assess the quality of service during the quarter ending March 2012.  It is seen from these reports that though the service coverage in most of these places is not 100%, the performance of BSNL and MTNL is comparable to the service coverage provided by other service providers.
TRAI has been taking various steps to ensure Quality of Service by the service providers. Some of these steps are as follows:

·      TRAI also undertakes objective assessment of the Quality of Service of Basic, Cellular and Broadband Services through independent agencies.  A customer satisfaction survey is also conducted quarterly through these agencies.  The results of these audit and survey are being widely published for public/Stakeholders knowledge. 
·      TRAI has been following up with the Service Providers for addressing deficiencies in meeting the Quality of Service benchmarks
This was stated by Shri Milind Deora, the minister of State in the Ministry of Communication and Information Technology in response to a question in Lok Sabha today.
Annexure
S. No.
Name of circle
No. of complaints received  for poor mobile network coverage
2009-10
2010-11
2011-12
2012-13 (uptoJune 2012

BSNL




1.
Andaman & Nicobar
552
406
415
30
2.
Andhra Pradesh
2812
4712
6139
2081
3.
Assam
4236
2555
802
270
4.
Bihar
28
25
30
19
5.
Gujarat
N/A
30813
60907
33765
6.
Haryana
N/A
2155
9267
1942
7.
Himachal Pradesh
2004
4903
3780
1643
8.
J & K
80
631
402
305
9.
Jharkhand
27
49
42
20
10.
Karnataka
5458
7886
8654
2456
11.
Kerala
684
699
566
260
12.
Maharashtra
92495
69263
50551
30478
13.
M P includingChhatisgarh
40673
30856
13044
4012
14.
North East-I
N/A
N/A
54
26
15.
North East-II
25
30
20
11
16.
Odisha
2786
2986
2665
1299
17.
Punjab
397
486
493
204
18.
Rajasthan
N/A
N/A
2004
571
19.
Tamil Nadu
13968
6137
5313
2595
20.
UP (E)
N/A
13000
12819
9788
21.
UP (W)
N/A
6196
4357
2038
22.
Uttaranchal
N/A
1914
1810
496
23.
West Bengal
699
775
155
11
24.
Chennai Telephones
10800
5299
782
989
25.
Kolkata Telephones
2412
4864
2733
1300

MTNL





Delhi
91199
82867
21520
4912

Mumbai
N/A
11317
26923
6878

You May Also Like

loading...

Popular posts