20 Apr 2012

National Consumer Helpline Records 10791 Calls March 2012


( PIB )
The National Consumer Helpline (NCH) received 10,791 calls during March  2012. In addition to these telephonic calls/complaints, 885 complaints were also received through online complaint system on NCH website.
           The maximum calls were received from Delhi followed by Uttar Pradesh, MaharashtraHaryana,  Rajasthan, Bihar, West Bengal,Gujrat and Madhya Pradesh.
Break-up of calls in respect of top five States during March  2012 is as under:


S. No.
State
Complaints
% age of total calls
1
Delhi
2534
23.48
2
Uttar Pradesh
1574
14.59
3
Maharashtra
1367
12.67
4.
Haryana
976
9.04
5.
Rajasthan
917
8.50
6.
Gujarat
615
5.70
7.
Bihar
438
4.06
8.
Madhya Pradesh
437
4.05
9.
West Bengal
423
3.92
10.
Punjab
279
2.59

The ‘Telecom’ sector recorded maximum complaints i.e. 13.98  percent. It was followed by ‘Products’ ‘LPG’ ‘Banking’ ‘Education’ and ‘Insurance’.         As per feedback received from 823callers, 701 complaints were resolved under   convergence with various companies.
Consumers from across the country can access the toll free National Consumer        Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.  Complaints can be registered also on the website: www.nationalconsumerhelpline.in.

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